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    Terms and Conditions

    Terms and Conditions

    I. Basic Provisions

    1. These general terms and conditions (hereinafter referred to as "terms and conditions") are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "Civil Code").

    PC Net CZ spol. s r.o.
    ID Number: 25538080
    VAT Number: CZ25538080
    Registered office: Štěpničná 1965/3

    Contact details:
    email: office@pcnet.cz

    (hereinafter referred to as "the seller")

    1. These terms and conditions regulate the mutual rights and obligations between the seller and the individual who enters into a purchase agreement outside of their business activity as a consumer or within the scope of their business activity (hereinafter referred to as: "the buyer") through the web interface available on the website at the internet address www.eco-friendly.cz.

    2. Provisions of these terms and conditions are an integral part of the purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these terms and conditions.

    3. These terms and conditions and the purchase agreement are concluded in the English language.

    II. Information on Goods and Prices

    1. Information about the goods, including the prices of individual goods and their main characteristics, are provided for each item in the catalog of the online store. Prices of goods are stated including value-added tax, all related fees, and costs for returning goods, if such goods cannot be returned by regular postal means due to their nature. The prices of goods remain valid for as long as they are displayed in the online store. This provision does not exclude the possibility of entering into a purchase agreement under individually agreed terms.

    2. All presentations of goods in the online store catalog are for informational purposes, and the seller is not obliged to conclude a purchase agreement regarding such goods.

    3. The online store displays information about the costs associated with packaging and delivery of goods. Information on costs related to packaging and delivery of goods displayed in the online store is only valid when the goods are delivered within the Czech Republic.

    4. Any discounts on the purchase price of goods cannot be combined unless agreed otherwise by the seller and the buyer.

    III. Order and Conclusion of the Purchase Agreement

    1. The costs incurred by the buyer when using remote communication means in connection with concluding the purchase agreement (costs for internet connection, phone calls) are borne by the buyer. These costs are in line with the basic rate.

    2. The buyer places an order for goods in the following ways:

      • through their customer account, if they have previously registered in the online store,
      • by filling out an order form without registration.

    3. When placing the order, the buyer selects the goods, the quantity of the goods, the method of payment, and delivery.

    4. Before sending the order, the buyer is allowed to check and modify the details they have entered in the order. The order is sent to the seller when the buyer clicks the button .... The data entered in the order is considered correct by the seller. The validity of the order requires the completion of all mandatory fields in the order form and confirmation from the buyer that they have familiarized themselves with these terms and conditions.

    5. Immediately upon receiving the order, the seller sends an order confirmation to the email address provided by the buyer when placing the order. This confirmation is automatic and does not constitute a conclusion of the contract. The confirmation includes the seller's current terms and conditions. The purchase agreement is concluded only after the seller accepts the order. The notification of acceptance of the order is sent to the buyer's email address.

    6. If any of the buyer's requests in the order cannot be fulfilled, the seller will send the buyer a modified offer to their email address. The modified offer is considered a new proposal for the purchase agreement, and the agreement is concluded once the buyer confirms the acceptance of the modified offer by sending it to the seller's email address provided in these terms and conditions.

    7. All orders received by the seller are binding. The buyer may cancel the order until the notification of acceptance of the order is sent. The buyer can cancel the order by phone or email using the contact details provided by the seller in these terms and conditions.

    8. In the case of an obvious technical error by the seller when listing the price of goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at the obviously incorrect price, even if an automatic order confirmation was sent to the buyer. The seller will inform the buyer about the error without undue delay and send a modified offer to the buyer. The modified offer is considered a new proposal for the purchase agreement, and the agreement is concluded once the buyer confirms acceptance of the offer.

    IV. Customer Account

    1. Based on the buyer's registration in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders for goods. The buyer can also order goods without registration.

    2. When registering for a customer account and when ordering goods, the buyer is required to provide accurate and truthful information. The buyer is obliged to update the information in their account whenever it changes. The data entered by the buyer in the customer account and when ordering goods are considered correct by the seller.

    3. Access to the customer account is secured with a username and password. The buyer is required to maintain confidentiality regarding the information necessary to access their customer account. The seller is not liable for any misuse of the customer account by third parties.

    4. The buyer is not authorized to allow third parties to use their customer account.

    5. The seller may cancel the customer account, especially if the buyer does not use the account for a longer period, or if the buyer violates the obligations arising from the purchase agreement and these terms and conditions.

    6. The buyer acknowledges that the customer account may not be available continuously, especially in connection with the necessary maintenance of the seller’s hardware and software, or third-party hardware and software.

    V. Payment Terms and Delivery of Goods

    1. The buyer can pay for the goods and any delivery costs in the following ways:

      • via bank transfer to the seller's bank account,
      • by credit card payment,
      • via payment gateway,
      • by cash on delivery upon receipt of the goods,
      • in cash or by card upon personal pickup at the seller's premises,
      • in cash or by card upon personal pickup at a pickup point.

    2. Along with the purchase price, the buyer is required to pay the seller for packaging and delivery costs as agreed. Unless otherwise stated, the purchase price includes delivery costs.

    3. In the case of cash payment, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within ... days of concluding the purchase agreement.

    4. In case of payment through a payment gateway, the buyer follows the instructions provided by the electronic payment provider.

    5. For non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled upon the corresponding amount being credited to the seller's bank account.

    6. The seller does not require any advance payment or similar prepayment. Payment of the purchase price before sending the goods is not considered an advance.

    7. According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. Additionally, the seller must record the received payment online with the tax administrator, and in case of a technical failure, within 48 hours.

    8. The goods are delivered to the buyer:

      • to the address specified by the buyer in the order,
      • via a pickup point at the address specified by the buyer,
      • through personal pickup at the seller's premises.

    9. The choice of delivery method is made during the ordering of goods.

    10. Delivery costs, depending on the method of shipping and receipt of goods, are stated in the buyer's order and the order confirmation from the seller. If the shipping method is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of shipping.

    11. If the seller is required to deliver the goods to a place specified by the buyer in the order, the buyer is obligated to accept the goods upon delivery. If, due to the buyer's fault, the goods must be delivered again or by another method, the buyer must cover the costs associated with repeated delivery or a different delivery method.

    12. Upon receipt of the goods from the carrier, the buyer is required to inspect the packaging of the goods and immediately report any damage to the carrier. If the packaging shows signs of unauthorized tampering, the buyer may refuse the delivery.

    13. The seller will issue a tax document (invoice) to the buyer. The tax document will be sent to the buyer's email address. Alternatively, the tax document will be included with the delivered goods.

    14. The buyer acquires ownership of the goods upon full payment of the purchase price, including delivery costs, but no later than upon receipt of the goods. Risk of accidental destruction, damage, or loss of the goods passes to the buyer upon receipt of the goods or when the buyer was obligated to accept the goods but did not do so in breach of the purchase agreement.

    VI. Withdrawal from the Contract

    1. A buyer who entered into a purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

    2. The withdrawal period is 14 days:

      • from the day of receipt of the goods,
      • from the day of receipt of the last delivery of goods if the contract involves several types of goods or the delivery of several parts,
      • from the day of receipt of the first delivery of goods if the contract involves a regular repeated delivery of goods.

    3. The buyer cannot withdraw from the purchase contract in the following cases:

      • provision of services if they were performed with the buyer's prior explicit consent before the expiry of the withdrawal period and the seller informed the buyer before the contract was concluded that in such a case, there is no right to withdraw from the contract,
      • delivery of goods or services whose price depends on fluctuations in the financial market, independent of the seller’s will, which may occur during the withdrawal period,
      • delivery of alcoholic beverages, which may be delivered after 30 days, and whose price depends on fluctuations in the financial market independent of the seller’s will,
      • delivery of goods that have been customized according to the buyer’s wishes or for their personal use,
      • delivery of goods subject to rapid deterioration, as well as goods that, after delivery, have been irreversibly mixed with other goods,
      • delivery of goods in sealed packaging, which the buyer removed from the packaging and for hygienic reasons, cannot be returned,
      • delivery of sound or video recordings or computer programs if the original packaging has been breached,
      • delivery of newspapers, periodicals, or magazines,
      • delivery of digital content if it was not delivered on a physical medium and was delivered with the buyer’s prior explicit consent before the withdrawal period expired, and the seller informed the buyer that, in this case, there is no right to withdraw from the contract,
      • other cases specified in Section 1837 of the Civil Code.

    4. To comply with the withdrawal period, the buyer must send the withdrawal statement within the withdrawal period.

    5. To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The buyer must send the withdrawal form to the email or delivery address of the seller as specified in these terms and conditions. The seller will promptly confirm receipt of the form to the buyer.

    6. The buyer who withdraws from the contract must return the goods to the seller within 14 days from the withdrawal. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

    7. If the buyer withdraws from the contract, the seller must immediately, but no later than 14 days from the withdrawal, refund all the money, including the delivery costs, received from the buyer, in the same way. The seller will return the money to the buyer in a different way only if the buyer agrees and no additional costs arise for them.

    8. If the buyer has chosen a method of delivery other than the cheapest one offered by the seller, the seller will return the delivery costs to the buyer, corresponding to the cheapest method of delivery offered.

    9. If the buyer withdraws from the purchase contract, the seller is not obligated to return the received money before the buyer returns the goods or proves that the goods have been sent back to the seller.

    10. The goods must be returned to the seller undamaged, unworn, and unsoiled, and if possible, in the original packaging. The seller is entitled to offset the claim for damages against the buyer’s claim for a refund of the purchase price.

    11. The seller is entitled to withdraw from the purchase contract due to stock depletion, unavailability of goods, or if the manufacturer, importer, or supplier of the goods has ceased production or import of the goods. The seller will immediately inform the buyer via the email address provided in the order and refund all the money, including delivery costs, received from the buyer within 14 days from the notice of withdrawal from the purchase contract, in the same way or in a manner specified by the buyer.

    VII. Rights from Defective Performance

    1. The seller is responsible to the buyer that the goods are free from defects at the time of receipt. Specifically, the seller is responsible that at the time the buyer receives the goods:

      • the goods have the properties agreed upon by the parties, and if no agreement exists, the goods have the properties described by the seller or the manufacturer, or expected by the buyer based on the nature of the goods and advertising carried out by them,
      • the goods are suitable for the purpose stated by the seller or are generally used for the purpose for which such goods are usually used,
      • the goods correspond to the quality or execution of the agreed sample or model, if the quality or execution was determined based on the agreed sample or model,
      • the goods are in the appropriate quantity, measure, or weight, and
      • the goods comply with the legal requirements.

    2. If a defect appears within six months from the receipt of the goods by the buyer, it is presumed that the goods were defective already at the time of receipt. The buyer is entitled to assert the right from the defect that occurs in consumer goods within twenty-four months from the receipt. This provision does not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by regular use, to used goods corresponding to the degree of use or wear the goods had at the time of receipt by the buyer, or if it follows from the nature of the goods.

    3. In case of a defect, the buyer may submit a complaint to the seller and request:

      • exchange for new goods,
      • repair of the goods,
      • a reasonable discount on the purchase price,
      • withdrawal from the contract.

    4. The buyer has the right to withdraw from the contract:

      • if the goods have a substantial defect,
      • if the goods cannot be properly used due to the repeated occurrence of the defect or defects after repair,
      • when there are multiple defects in the goods.

    5. The seller is obliged to accept the complaint at any place of business where the complaint can be accepted, or at the seller's headquarters or place of business. The seller must provide the buyer with a written confirmation of when the complaint was made, what the complaint concerns, and what method of complaint resolution the buyer requests, as well as confirmation of the date and method of complaint resolution, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.

    6. The seller or their authorized employee will decide on the complaint immediately, within three working days in complicated cases. This period does not include the time necessary for expert evaluation of the defect, depending on the type of product or service. The complaint, including defect removal, must be resolved without undue delay, no later than 30 days from the complaint submission, unless the seller agrees on a longer period with the buyer. The expiry of this period is considered a substantial breach of the contract, and the buyer has the right to withdraw from the purchase contract. The moment of complaint submission is considered the moment when the buyer’s intention (assertion of the right from defective performance) reaches the seller.

    7. The seller will inform the buyer in writing about the result of the complaint.

    8. The right from defective performance does not apply if the buyer knew about the defect of the goods before taking delivery or if the buyer caused the defect themselves.

    9. In case of a justified complaint, the buyer has the right to reimbursement for the reasonable costs incurred in connection with the complaint. This right can be claimed by the buyer from the seller within one month after the warranty period has expired.

    10. The choice of complaint resolution method is at the buyer's discretion.

    11. The rights and obligations of the contracting parties regarding rights from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

    12. Other rights and obligations of the parties related to the seller's liability for defects are governed by the seller's complaint procedure.

    VIII. Delivery

    1. The contracting parties may deliver all written correspondence to each other via email.

    2. The buyer delivers correspondence to the seller at the email address provided in these terms and conditions. The seller delivers correspondence to the buyer at the email address provided in their customer account or order.

    IX. Alternative Dispute Resolution

    1. The Czech Trade Inspection Authority (ČOI), located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is responsible for alternative dispute resolution of consumer disputes arising from purchase contracts. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the buyer arising from the purchase contract.

    2. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and Council of 21 May 2013 on online dispute resolution for consumer disputes.

    3. The seller is authorized to sell goods based on a business license. The relevant trade office conducts business inspections. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.

    X. Final Provisions

    1. All agreements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship arising from the purchase contract involves an international element, the parties agree that the relationship will be governed by Czech law. This does not affect the rights of the consumer under generally binding legal regulations.

    2. The seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

    3. All rights to the seller's website, particularly copyrights to the content, including the layout, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. Copying, modifying, or otherwise using the website or its parts without the seller’s consent is prohibited.

    4. The seller is not liable for errors caused by third-party interventions in the online store or its use contrary to its intended purpose. The buyer must not use procedures that could negatively affect the operation of the online store and must not engage in any activity that could allow them or third parties to interfere with or misuse the software or other components of the online store.

    5. The buyer hereby assumes the risk of a change in circumstances in accordance with Section 1765(2) of the Civil Code.

    6. The purchase contract, including these terms and conditions, is archived by the seller in electronic form and is not accessible.

    7. The seller may change or supplement the terms and conditions. This provision does not affect rights and obligations arising during the validity of the previous version of the terms and conditions.